1. INTRODUCTION
1.1. This website, application, and platform (collectively the “Platform”) has been developed by [ThinkMates] (“We” or “Us”) and offers [Upskill Courses and Programs].
1.2. These Terms of Use (“Terms”) is a legally binding document governing the relationship of each person (“You” or “Your”) visiting our website and accessing our offerings. In the event You choose to register Yourself as a user and subscribe to the services provided on this Platform, it will be deemed that You have read, understood, and agreed to fully abide by all the Terms as contained herein.
1.3. In the event You do not agree to these Terms, you are not entitled to avail of/use the Platform and any use thereafter shall be unauthorised.
1.4. These Terms shall apply to all third-party hosted applications and social media forums utilised by Us, which shall be deemed to be part of the ‘Platform’ by reference and any such utilisation by You shall be deemed to use of this Platform. You acknowledge that certain parts of the Platform, as mentioned above, are provided by third-party service providers, and You agree to abide by their terms and conditions. We shall not be responsible for any disruption of services caused by such third-party service providers.
1.5. We may change these Terms from time to time without prior notice. You should review this page regularly. Your continued use of the Platform after changes have been made will be taken to indicate that you have read and accepted those changes. You should not use the Platform if you are not happy with any changes to these Terms. Any new feature or tool which is added to the current website shall also be subject to the Terms.
1.6. We make no representations that the Platform operates (or is legally permitted to operate) in all geographic areas, or that the Platform, or information, services or products offered through the Platform are appropriate or available for use in other locations. Accessing the Platform from territories where the Platform, or any content or functionality of the Platform or its portions thereof is illegal, is expressly prohibited. If you choose to access the Platform, you agree and acknowledge that you do so on your own initiative and at your own risk and that you are solely responsible for compliance with all applicable laws.
3. PAYMENT TERMS AND REFUND POLICY
3.1. Unless otherwise expressly agreed in writing by Us, full payment for participation in a Program is required at the time of registration. In the case of Programs that include a trial window, such trial window shall be made available only after the full payment. During the trial window, upon a request by You, and to our satisfaction, we may, in accordance with the applicable refund policy choose to refund the Program fees paid, subject to deduction of such applicable charges, if any. Once the trial window is closed, there will be no refund allowed for any reason whatsoever.
3.2. It is the sole responsibility of the user enrolling into a Program to check the accuracy of, and evaluate the suitability and relevance of, the Program elected. The enrolment into a Program is non-transferable.
3.3. Purchase of a Program will allow you access only to the content available under the category of content for which you have purchased the Program.
3.4. All payments made on the Platform including for the Program are subject to availability of internet to make online transfers. Payment of direct cash or cash equivalent are not acceptable. During any payment made on the Platform, we may direct You a secure third-party payment gateway platform to successfully make the payment. While You are on the system of such third-party platform, You are required to comply with their terms and any failure in payment made, which has not been reflected in our accounts is to be dealt by You in accordance with their terms and conditions.
3.5. You agree that in case third-party payment provider stores any such information, we will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to the usage of such information will be solely a loss incurred by you, and we are in no way liable for any such losses and is neither responsible to reimburse / make good such losses in any manner whatsoever. You also agree to pay the applicable fees for the payments made through the Platform.
3.6. Failure to pay the applicable Program fee may result in withdrawal of your access to a Program. Depending on where you transact with us, the type of payment method used and where your payment was issued, your transaction with us may be subject to foreign exchange fees or exchange rates. we do not support all payment methods, currencies, or locations for payment. All applicable taxes are calculated based on the billing information you provide to us at the time of enrolment/purchase.
3.7. Program pricing listed on the Platform webpage for each course is subject to changes without notice. The prices of courses are determined keeping in mind the applicable terms and other conditions such as applicable taxes, which, we are responsible for collecting and remitting that tax to the proper tax authorities. When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the course you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any course for which we have not received adequate payments.
3.8. Please note that all payments are collected by us only through the Platform and not through any third parties (except third-party service provider(s)). We do not usually authorize any third party (except third-party service provider(s)) to collect monies on our behalf; however, if we have authorized any third party then such third party will have received a written authorization from us either by way of any agreement or an authorization letter. Kindly verify with such third party before you make any payments to them, alternatively, you can always check with us by writing to us at email address provided under the ‘Contact for User Support/Queries’ section below.
4. CANCELLATION AND REFUND POLICY
4.1. You can’t be able to cancel your purchased Course or a Program. Any Courses or Program’s purchased via pre-book, Instalments or full payment are Non-Refundable.
4.2. Deletion of Account. You may delete your account at any time by either writing to us at the email address provided hereinbelow. If your account is deleted (regardless of the reason), you will no longer has access to your account on the Platform and your user-generated content may no longer be available; any deletion once processed is irrecoverable. We are not responsible for the loss of your information and/or User-generated Content upon deletion and we shall not be liable to any party in any way for the inability to access user-generated content arising from any deletion. Please note that all accounts will remain active unless you explicitly ask us to delete it. Please note that we may not be able to delete all communications or photos, files, or other documents publicly made available by you on the Platform, however, we shall anonymize your personal information (as defined in the Privacy Policy) in such a way that you can no longer be identified as an individual in association with such information made available by you on the Platform. We will never disclose aggregated or de-identified information in a manner that could identify you as an individual.
5. CONTACT US
Last updated on Dec 30th 2023
You may contact us using the information below:
Merchant Legal entity name: THINKMATES EDUTECH PRIVATE LIMITED
Registered Address: Indian Institute of Information Technology, Gachibowli
K V Rangareddy, TELANGANA - 500032
Operational Address: T-Hub Phase 2, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha Hyderabad Knowledge City, Serilingampally
Hyderabad, TELANGANA - 500081
E-Mail ID: hello@thinkmates.in
